City Express Migration to New Customer Portal

We are excited to announce that City Express, part of the American Expediting brand, is transitioning from its current Xcelerator system to a new and improved customer portal.

This upgrade will go live on January 1, 2025, and is part of our ongoing commitment to providing you with the best possible service across the United States and Canada.

Accessing the New Portal:
You will be able to access the portal via the following link: https://cityexp.dsapp.io/. You will receive a separate email with your password information to access the portal in the coming days.

New Order Portal: Once the transition occurs, you will begin using the new customer portal to place your orders. You will be able to access the portal using the email associated to your username.

Exciting New Features:

Enhanced Order Management: Streamline your order placement with our intuitive interface and tracking capabilities.
Improved Route Planning: Benefit from advanced algorithms that optimize delivery routes for efficiency and timeliness.
Real-Time Updates: Stay informed with real-time notifications and updates on your orders.
Reporting: Access detailed reports and analytics to help manage your logistics more effectively.

Documentation and Training:

We have created short, easy-to-follow videos ranging from 1 to 5 minutes to help you navigate the new system. These resources are designed to ensure a smooth and easy transition for you and your team.

Training Videos

Overview PDF

Order Entry & Tracking PDF

Support and Assistance:
Our dedicated support team is here to help you during this transition. Should you have any questions or require assistance, please do not hesitate to reach out to us at helpdesk@amexpediting.com.

We appreciate your cooperation and understanding as we make this important upgrade. We are confident that the new customer portal will significantly enhance your experience with City Express, an American Expediting company.

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